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Preguntas frecuentes

  1. Inicio |
  2. Preguntas frecuentes

PREGUNTAS MÁS FRECUENTES

Hemos hecho todo lo posible por enumerar y responder a todas sus preguntas sobre "cómo", "qué" y "por qué".

Tanto sobre los tipos de productos como sobre el proceso de pedido y entrega. Facepaint, splitcakes, purpurinas, maquillaje, plantillas, pinceles, lentes de contacto, equipos profesionales. ¿Cuándo debo utilizar pintura facial a base de agua? ¿Qué producto de limpieza necesito? ¿Cuándo llegará mi paquete?

¿Todavía tiene alguna pregunta? Siempre estamos dispuestos a ayudarle. No dude en ponerse en contacto con nosotros.

Por correo electrónico: contact@facepaintshop.eu. Solemos responder en el plazo de 1 día laborable.

¿Necesita respuestas inmediatamente? Llámenos al +31 (0)46 481 03 03.

- All orders can be picked up for free at our store at Kapelweg 2, Born, the Netherlands.

- All our packages outside of the Netherlands will require a signature on delivery. 

- Track & Trace-code included. Insured up to € 500,-. 

 

ZONE

DELIVERY TIME

DELIVERY COSTS

FREE SHIPPING FROM
ZONE 1      

THE NETHERLANDS

 1 - 3 business days € 4,95 € 50,-
BELGIUM 2 - 4 business days € 6,99 € 75,-
GERMANY 2 - 4 business days € 6,99 € 75,-
FRANCE 3 - 5 business days € 13,- € 125,-
LUXEMBOURG 3 - 5 business days € 13,- € 125,-
DENMARK 3 - 5 business days € 13,- € 125,-
ITALY 3 - 5 business days € 13,- € 125,-
AUSTRIA 3 - 5 business days € 13,- € 125,-
SPAIN 3 - 5 business days € 13,- € 125,-
.....      
ZONE 2      
BULGARIA 3 - 7 business days € 18,50 € 175,-
ESTONIA 3 - 7 business days € 18,50 € 175,-
FINLAND 3 - 7 business days € 18,50 € 175,-
HUNGARY 3 - 7 business days € 18,50 € 175,-
IRELAND 5 - 10 business days € 18,50 € 175,-
LATVIA 3 - 7 business days € 18,50 € 175,-
LITHUANIA 3 - 7 business days € 18,50 € 175,-
POLAND 3 - 7 business days € 18,50 € 175,-
PORTUGAL 5 - 9 business days € 18,50 € 175,-
ROMANIA 3 - 7 business days € 18,50 € 175,-
SLOVENIA 3 - 7 business days € 18,50 € 175,-
SLOVAKIA 3 - 7 business days € 18,50 € 175,-
CZECH REPUBLIC 3 - 7 business days € 18,50 € 175,-
SWEDEN
 3 - 6 business days € 18,50 € 175,-
UNITED KINGDOM 3 - 8 business days € 18,50
 € 175,-
....      
ZONE 3      
ALBANIA 4 - 7 business days € 19,30 € 175,-
ANDORRA 4 - 7 business days € 19,30 € 175,-
BOSNIA-HERZEGOVINA 4 - 9 business days € 19,30 € 175,-
CANARY ISLANDS 5 - 8 business days € 19,30 € 175,-
CYPRUS 4 - 7 business days € 19,30 € 175,-
FAROE ISLAND 4 - 7 business days € 19,30 € 175,-
GIBRALTAR 4 - 7 business days € 19,30 € 175,-
GREECE 8 - 12 business days € 19,30 € 175,-
GREENLAND 4 - 8 business days € 19,30 € 175,-
ICELAND 4 - 7 business days € 19,30 € 175,-
CHANNEL ISLANDS 6 - 9 business days € 19,30 € 175,-
CROATIA 8 - 10 business days € 19,30 € 175,-
LIECHTENSTEIN 8 - 15 business days € 19,30 € 175,-
MACEDONIA 7 - 9 business days € 19,30 € 175,-
MALTA 5 - 7 business days € 19,30 € 175,-
MOLDOVA 10 - 12 business days € 19,30 € 175,-
MONTENEGRO 7 - 10 business days € 19,30 € 175,-
NORWAY 4 - 5 business days € 19,30 € 175,-
UKRAINE 10 - 12 business days € 19,30 € 175,-
SAN MARINO 5 - 7 business days € 19,30 € 175,-
SERBIA 5 - 9 business days € 19,30 € 175,-
TURKEY 8 - 10 business days € 19,30 € 175,-
VATICAN CITY 5 - 7 business days € 19,30 € 175,-
BELARUS RUSSIA 10 - 12 business days € 19,30 € 175,-
SWITZERLAND 3 - 5 business days € 19,30 € 175,-
....      
REST OF THE WORLD 7 - 20 business days € 29,99 € 200,-
....      

Important! Products of the brand Kryolan cannot be delivered outside of the Netherlands.

- All orders can be picked up for free at our store at Kapelweg 2, Born, the Netherlands.

- All our packages outside of the Netherlands will require a signature on delivery. 

- Track & Trace-code included. Insured up to € 500,-. 

 

ZONE

DELIVERY TIME

DELIVERY COSTS

FREE SHIPPING FROM
ZONE 1      

THE NETHERLANDS

 1 - 3 business days € 4,95 € 50,-
BELGIUM 2 - 4 business days € 7,50 € 75,-
GERMANY 2 - 4 business days € 7,50 € 75,-
FRANCE 3 - 5 business days € 13,- € 125,-
LUXEMBOURG 3 - 5 business days € 13,- € 125,-
DENMARK 3 - 5 business days € 13,- € 125,-
ITALY 3 - 5 business days € 13,- € 125,-
AUSTRIA 3 - 5 business days € 13,- € 125,-
SPAIN 3 - 5 business days € 13,- € 125,-
.....      
ZONE 2      
BULGARIA 3 - 7 business days € 18,50 € 175,-
ESTONIA 3 - 7 business days € 18,50 € 175,-
FINLAND 3 - 7 business days € 18,50 € 175,-
HUNGARY 3 - 7 business days € 18,50 € 175,-
IRELAND 5 - 10 business days € 18,50 € 175,-
LATVIA 3 - 7 business days € 18,50 € 175,-
LITHUANIA 3 - 7 business days € 18,50 € 175,-
POLAND 3 - 7 business days € 18,50 € 175,-
PORTUGAL 5 - 9 business days € 18,50 € 175,-
ROMANIA 3 - 7 business days € 18,50 € 175,-
SLOVENIA 3 - 7 business days € 18,50 € 175,-
SLOVAKIA 3 - 7 business days € 18,50 € 175,-
CZECH REPUBLIC 3 - 7 business days € 18,50 € 175,-
SWEDEN 3 - 6 business days € 18,50 € 175,-
UNITED KINGDOM 3 - 8 business days € 18,50 € 175,-
....      
ZONE 3      
ALBANIA 4 - 7 business days € 19,30 € 175,-
ANDORRA 4 - 7 business days € 19,30 € 175,-
BOSNIA-HERZEGOVINA 4 - 9 business days € 19,30 € 175,-
CANARY ISLANDS 5 - 8 business days € 19,30 € 175,-
CYPRUS 4 - 7 business days € 19,30 € 175,-
FAROE ISLAND 4 - 7 business days € 19,30 € 175,-
GIBRALTAR 4 - 7 business days € 19,30 € 175,-
GREECE 8 - 12 business days € 19,30 € 175,-
GREENLAND 4 - 8 business days € 19,30 € 175,-
ICELAND 4 - 7 business days € 19,30 € 175,-
CHANNEL ISLANDS 6 - 9 business days € 19,30 € 175,-
CROATIA 8 - 10 business days € 19,30 € 175,-
LIECHTENSTEIN 8 - 15 business days € 19,30 € 175,-
MACEDONIA 7 - 9 business days € 19,30 € 175,-
MALTA 5 - 7 business days € 19,30 € 175,-
MOLDOVA 10 - 12 business days € 19,30 € 175,-
MONTENEGRO 7 - 10 business days € 19,30 € 175,-
NORWAY 4 - 5 business days € 19,30 € 175,-
UKRAINE 10 - 12 business days € 19,30 € 175,-
SAN MARINO 5 - 7 business days € 19,30 € 175,-
SERBIA 5 - 9 business days € 19,30 € 175,-
TURKEY 8 - 10 business days € 19,30 € 175,-
VATICAN CITY 5 - 7 business days € 19,30 € 175,-
BELARUS RUSSIA 10 - 12 business days € 19,30 € 175,-
SWITZERLAND 3 - 5 business days € 19,30 € 175,-
....      
REST OF THE WORLD 7 - 20 business days € 29,99 € 200,-
....      

Important! Products of the brand Kryolan cannot be delivered outside of the Netherlands.

All packages are sent with a PostNL Track & Trace code. You will receive an e-mail with a link where the package can be followed. Didn't receive an e-mail? Check the spam box. Not in the spam? Have you entered a valid e-mail address? Please contact us if you haven't received anything.
No. We do not offer this option for countries other than the Netherlands.
No. We do not offer this option.
We do our best to prepare your order as quickly as possible. During busy times, this can take a little longer than you normally expect from us.
It is important to take photographs of the damaged box, contents and/or other packaging material as proof. Contact us as soon as possible and keep your order number at hand.
With great care. We all want the packages to arrive at their destination in their entirety, right? ;) In addition, we recycle all our packaging materials, better for the environment.

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